The Resources tab in the SkillCat app gives technicians the tools they need to diagnose, troubleshoot and fix issues in the field. It used to be called the Repair tab.
Why companies use the Resources tab
Saves time. Technicians don't have to dig through paper manuals or search Google on site.
Saves money. Fewer callbacks, misdiagnoses and unnecessary part replacements.
Builds confidence. Technicians can work through problems in the field without waiting on a manager.
Gets more out of training. Learning and field tools live in one place, so skills stay sharp.
How to open the Resources tab
Log in to the SkillCat app on your phone.
Tap Resources in the bottom menu.
What's inside
HVAC Live Support
Tap the call button at the top left of the Resources tab to reach our HVAC Live Support line.
If a technician is stuck on a job and can't reach their manager, a live expert will walk them through the issue step by step.
Troubleshooting guides
Step-by-step guides for common problems, organized by category (for example heating and cooling, appliances and plumbing).
Pick the issue that matches what you're seeing. The guide asks yes or no questions to narrow down the problem, then walks you through the fix.
Discover more
Manuals: search equipment manuals by brand or model number.
Error codes: look up HVAC and appliance error codes in one place instead of checking several sources.
Practice
Videos and simulations you can use for a quick refresher before or during a job.
Simulations let you practice real scenarios before doing the work in person.
How to find simulations
Open the Resources tab.
Scroll down to Practice and tap View all.
Videos come first. Simulations start from page 25.
If a simulation gets stuck or won't load, contact us at [email protected] with a screenshot and your phone model.
In short: the Resources tab puts a trainer, a reference library and practice tools in your technician's pocket.