FAQs
Most Common Questions that Employers ask
By Simran and 1 other2 authors19 articles
- Does Assigning a New Learning Plan Reset Employee Progress?
- How to Track Your Technicians' Quiz & Exam Scores in SkillCat?
- How to Verify a Technician’s EPA 608 Certificate on SkillCat
- Why isn’t My Employee’s Training Showing on the Dashboard?
- My dashboard says "Internet not found"
- I'm trying to edit something on my SkillCat dashboard but I can't anymore?
- What Happens if a User Loses Their Certificates what can I do?
- What do I do if my employees are seeing a subscription message?How to fix employee access
- What happens if the manuals we need aren’t in your database?
- What does assigning a region do?Assigning a region allows for you to filter and match managers to different regions and division of your company.
- Access Courses from your Admin AccountAs an admin, you have full access to our content library
- Repair Tab OverviewThe Repair Tab helps employees troubleshoot and solve problems quickly in the field. Learn more about the repair tab here.
- How do I resend login credentialsHow to send login credentials to your employee, student, trainee
- Why Isn’t My Employee’s / Technician's Completed Training Showing on My Dashboard?Learn what to do if an employee’s course completion is not visible on your SkillCat dashboard.
- How to add yourself to your dashboard so you can assign training and track progress (as an Admin)
- Why Is My Employee Seeing a Subscription Screen?A guide for B2B admins explaining why employees may see a paywall or subscription prompt — and exactly how to fix it.
- My Employee Never Received Their SkillCat Invite — What to DoA step-by-step guide for B2B admins when an employee doesn't receive their SkillCat welcome or onboarding email.
- NexTech TechBuilder Learning Plans: HVAC, Plumbing & ElectricalLearn about NexTech TechBuilder learning plans now available on Pro Tier, including what's new, how they differ from SkillCat plans, and answers to common questions.
- What does "Avg Score" under "View Employees actually measure?Here is what Avg Score means.