Why This Happens
If you're a B2B admin and one of your employees is being prompted to subscribe or pay — even though your company already has an active SkillCat plan — this usually comes down to one of three things:
The employee signed up with a different email address than the one you added to your dashboard.
The employee created their own personal SkillCat account before you added them to your company dashboard. SkillCat can't automatically link a pre-existing personal account to your company plan.
The employee's access period has expired or their seat was removed from your dashboard (e.g. after a billing gap or an accidental removal).
Your company plan does not automatically cover any SkillCat account — it only covers the specific email addresses you've added through your admin dashboard.
How to Fix It
Step 1: Check your dashboard
Log in to your SkillCat admin dashboard and go to the Employees tab. Confirm that the employee's email address is listed there and shows as active.
Step 2: Check the email address
Ask your employee which email address they used to log in. If it's different from what's on your dashboard, then ask your employee to use the one added to the dashboard.
Step 3: Re-send login credentials
If the employee is on your dashboard but still can't access training, you can resend their login credentials from the dashboard. Go to their name, click the options menu, and select Resend Login Email.
For step-by-step instructions, see: How do I resend login credentials
Step 4: If the account was created personally before joining your plan
If your employee already had a personal SkillCat account (with their own subscription), their personal account and your company plan are separate. Ask the employee to use the company email and not his personal email to access SkillCat
How B2B Employee Access Works
When you add an employee to your dashboard, SkillCat:
Sends them a welcome email with login credentials (or a link to set their password).
Grants them access to your assigned learning plans and courses.
Counts them as an active seat on your billing plan.
The employee does not need to purchase anything. Their access is fully covered by your company plan. If they are seeing a payment screen, it means SkillCat is not recognizing their login as part of your company account — which is almost always an email mismatch.
How to Prevent This
Always add employees using the email address they will use to log in. Avoid personal emails that may differ from work emails.
Ask new hires to wait for the SkillCat invite before creating their own account.
If an employee's onboarding link has expired, you can resend it from your dashboard or they can reset their password to gain access.
Still Stuck?
If none of the above resolves the issue, email [email protected] with:
Your company name
The employee's name and email address
A brief description of what they're seeing
We'll get it sorted out quickly.