If you've added an employee to your SkillCat dashboard but they're telling you they never got the welcome email, you're not alone — this is one of the most common B2B onboarding issues. Here's how to diagnose and fix it quickly.
Step 1: Check that the right email was entered
Go to your admin dashboard → Employees tab and confirm the email address listed for that employee. Even a small typo (a missing letter, ".co" instead of ".com") means the email went nowhere.
If the email is wrong, remove the employee and re-add them with the correct address. They'll receive a fresh invite immediately.
Step 2: Ask them to check spam and junk folders
SkillCat welcome emails come from [email protected]. Some corporate email systems (especially Microsoft 365 and Mimecast-based filters) route these to junk or quarantine automatically.
Ask your employee to search their inbox for:
"SkillCat"
"Welcome to SkillCat"
If the email is in spam, they should mark it as "Not Spam" and add [email protected] to their safe senders list to prevent it happening again.
Step 3: Resend the login credentials from your dashboard
You can resend the welcome email at any time directly from your admin dashboard:
Go to the Employees tab
Find the employee's name
Click the options menu (⋯) next to their name
Select Resend Login Email
The employee will receive a fresh email with their login link. Note: Onboarding links expire after a short time — if they don't click it within 24–48 hours, you may need to resend again.
For more detail: How do I resend login credentials
Step 4: Check if your company's email system is blocking SkillCat
Some corporate email filters block external senders at the server level — meaning the email never even reaches the employee's inbox or spam folder. This is common with Mimecast, Proofpoint, Barracuda, and strict Microsoft Exchange configurations.
Signs this is happening:
Multiple employees at the same company aren't receiving emails
The employee has checked spam and the email isn't there at all
It works for some employees but not others (different email domains within the same company)
The fix: ask your IT team to whitelist [email protected] and skillcatapp.com as a trusted sender domain. Once whitelisted, resend the credentials from your dashboard.
Step 5: If nothing works, contact support
If the employee still can't access SkillCat after the above steps, email [email protected] with:
Your company name
The employee's name and email address
Confirmation that you've already tried resending from the dashboard
Our team can manually set a temporary password for the employee so they can get started while the email issue is investigated.
Tips for smoother onboarding
Use work email addresses, not personal ones — corporate filters are less likely to block SkillCat when emailing a work address.
Add employees one or two days before their start date — this gives time to catch any delivery issues before they're supposed to log in.
Let employees know the email is coming and to check spam if they don't see it within a few minutes.
Do not have employees self-sign-up — if they create their own SkillCat account before you add them, it won't be linked to your company plan. Always add them through your dashboard first.