As the account Admin you won’t appear on your own employee list by design. If you want to assign training to yourself and track progress, add a new employee using a different email address. This will count as a paid seat.
When you add the same email address that you use as the Admin into the employee list, the system removes the active admin from the dashboard. That breaks the dashboard logic and will trigger the paywall for the whole account, which will also prevent your employees from accessing training.
To avoid that, add yourself with a different email address or use a personal email. Here is how you can add your other email address to your dashboard.
Important notes & caveats
Adding a new employee uses a paid seat. If you add yourself as an employee, your billing will include that seat.
Do not add the same email as your Admin — this causes dashboard breakage and can show the paywall to other users.
As an Admin you can always take training directly; you just won’t appear as an employee in the dashboard unless you create a separate account.
If you already added yourself using the same Admin email
If you accidentally added the exact same email address that you use as Admin and the dashboard is broken or employees have lost access:
Don’t panic — contact Support right away.
Email [email protected] with subject line: Urgent — Admin added as employee (dashboard broken) and include:
Your Admin email address
Brief description of what you’re seeing (e.g., paywall appears, employees cannot access content)
Our team will restore the correct admin state and help recover access.