Keeping techs engaged in training doesn’t happen by accident — it comes from consistent reinforcement and communication. As a manager, your role is to connect training back to real wins (safer work, fewer callbacks, faster jobs) and make learning part of the daily routine.
Re-engagement Email Templates
Template 1 – Quick Recognition
Subject: Shout-out to [Tech’s Name]! 🎉
Body:
Hey team,
Big congrats to [Tech’s Name] for knocking out their [Certification Name]! Every cert completed makes our work safer, faster, and more professional. Who’s tackling theirs next?
CTA: Continue your training. Open your skillcatapp and get back to training.
Template 2 – Reinforce the Why
Subject: Here’s why your training matters
Body:
Team,
Every cert you finish isn’t just a box checked — it’s one more tool in your belt. Certifications mean:
Fewer callbacks
Safer work for you and the crew
Faster jobs (and happier customers!)
Keep the momentum going — your next course is ready.
CTA: Start your next cert today
Template 3 – Group Progress Update
Subject: Look how far we’ve come 💪
Body:
We’re making huge progress:
[X]% of the team has completed their first certification
[Top performer names] are leading the way
Every course finished makes us sharper and safer on the job
Let’s keep the streak alive.
CTA: Let's keep training! First to complete [course] by [date] gets [reward]
Template 4 – Use Your Tools
Subject: Stuck on the job? Here’s your lifeline 🛠️
Body:
Team,
Remember — training doesn’t stop once you’re in the field. You’ve got tools at your fingertips to back you up when questions pop up on the job:
On-demand Simulations = As close to hands-on practice as it gets
Manuals = Ditch the office PDFs and use the full library right from the app
HVAC Hotline = call anytime for subject matter experts help
Don’t wait until you’re stuck! Use the tools to stay sharp, safe, and confident.
CTA: Go to the 'Repairs' tab in your app for all the tools