Definitions
Active user – Currently engaging in a NexTech curriculum (for example, working through Tech Builder).
Inactive user – Not engaged in learning; typically someone who has completed their curriculum or stopped training early and no longer needs access.
Responsibilities for Training Leaders
Maintain an accurate status for every learner profile in your company.
Ensure learners who are actively training are marked Active, and those who are done or paused are marked Inactive.
Understand that user status controls both platform access and billing (Active users are what drives Tech Builder monthly invoices).
Steps: Updating a Learner’s Status
1. Open the Users report
Log into the Training Leader portal.
Navigate to your Users report.
Note: The report defaults to only Active users, so inactive people will not show until you adjust filters/columns.
2. Add the Status column (if needed)
At the top‑left of the report, click the column chooser icon (small checklist icon).
In the list of available columns, find and enable Status so it appears in the report.
3. Filter to find inactive users (optional)
In the Status column header, click the filter icon.
Choose Inactive to show only inactive user profiles, or adjust as needed to locate a specific learner.
4. Edit a learner’s profile status
Locate the learner you want to update.
Check the box next to their name.
On the right‑hand margin, click Edit user
In the user’s profile window, find the “Is Active” field under General Information.
Toggle the field to the correct setting:
On / Active – learner is currently training.
Off / Inactive – learner has completed or paused and should no longer have access.
Click Save to apply the change. Do not close the window without saving.
Billing impact (overview)
Tech Builder invoices monthly for Active users only.
Keeping statuses accurate ensures:
Learners who are done do not continue to be billed.
Active learners retain proper access to their curriculum.